OUR 30 DAY RETURNS POLICY
You may return any product you have purchased to us, that is not faulty, in its original condition within 30 days from the date it was purchased and receive a refund (minus any shipping paid). In order to take advantage of this, you can return your item(s) with proof of purchase, in person, to your closest Lacoste boutique, or:
(a) Simply fill in the details on the Return Form and your postage label will be emailed to you
(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Please try on footwear on soft surfaces before they are worn generally. Footwear should be returned unmarked and must include the original shoe box in its original condition, without postal labels.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels and product swing tags attached for you to be able to return them. If the returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.
Where possible, please use or include with the product being returned, all original packaging and tags/labels.
Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.
CHANGES TO YOUR ORDER
Once you submit your order and complete payment, we can only make changes to your order within a certain timeframe.
If you’ve placed an order before 11am it will be dispatched on the same day and no changes can be made.
If you’ve placed an order after 11am you have until 10am the next day to contact Customer Service. If you would like to change your order after it has been received, we offer Free Returns, within the terms of our Returns Policy.
If you place an order on the weekend, please contact customer service before 10am on the next business day. No changes can be made after this time, your order will be completed and you may return it via our returns policy.