Orders During COVID-19
Due to COVID-19 please allow an additional 2 business days to our current shipping policy to receive your order as there are delays with Australia Post. Orders should arrive between 5 and 12 business days.
Delivery of your new product is done with great care at Lacoste.
For your convenience, we'll deliver via AusPost eParcel anywhere within Australia. More importantly, the delivery cost of your product/s is free if your purchase totals more than $150 AUD. For purchases totalling or less than $150 AUD a delivery fee of $10 AUD will be charged. Please note we cannot ship goods to an address outside Australia.
Lacoste will make best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process. For WA, Far North QLD, NT, and remote country areas please allow an extra 2 to 3 business days for delivery.
Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We will notify you when your product is dispatched and will provide you with all the details you need to track your order.
Don't worry if you're not home when the product/s are delivered. Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your new product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.
Lacoste is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund. Due to high order volumes, our returns process is currently experiencing delays. Please allow up to 15 business days for the refund to appear on your bank statement
To view our Christmas Delivery cut-off dates please visit our FAQs page.
By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
CHANGES TO YOUR ORDER
Once your order is placed, it is too late. If you would like to change your order after it has been received, we offer free returns, within the terms of our Returns Policy.