OUR 90 DAY RETURNS POLICY
You may return any product* you have purchased to us, that is not faulty, in its original condition within 90 days from the date it was purchased and receive a refund (minus any shipping paid). This excludes socks and underwear due to hygiene reasons. In order to take advantage of this, you can return your item(s) with proof of purchase, in person, to your closest Lacoste boutique, or:
(a) Simply fill in the details on the Return Form located when you initiate a return through your account and your postage label will be emailed to you
(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
- Merchandise must be returned within 90 days from the date of purchase.
- Merchandise must not be worn, altered, or washed.
- For hygiene reasons, socks and underwear cannot be returned.
- Merchandise must have all tags attached.
- Please try on footwear on soft surfaces before they are worn generally. Footwear should be returned unmarked and must include the original shoe box in its original condition, without postal labels.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
Face masks: As a hygiene measure, face masks cannot be returned or exchanged.
Lacoste x Mastermind JAPAN product cannot be returned or exchanged unless defective.
STORE RETURNS DURING COVID-19
Lacoste has extended the return period for any retail purchase made in any Australian or New Zealand Lacoste store, for a period of 3 months after the reopening of our stores – whenever that occurs.
Products that are part of our Outlet offering cannot be returned in our Lacoste Boutique stores and can only be exchanged or returned in our outlet stores. Use our store locator to find your nearest Lacoste Outlet store. You can still opt in for a refund online following our Return Policy
All orders purchased using PayPal must be returned through our online store, for a refund only. Orders made with PayPal may not be exchanged in-store and must be returned online for a refund.
All orders purchased using AfterPay must be returned through our online store, for a refund only. Orders made with AfterPay may not be exchanged in-store and must be returned online for a refund.
All orders purchased using ZIP must be returned through our online store, for a refund only. Orders made with ZIP may not be exchanged in-store and must be returned online for a refund.
We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels and product swing tags attached for you to be able to return them. If the returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.
Where possible, please use or include with the product being returned, all original packaging and tags/labels.
Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.
CHANGES TO YOUR ORDER
If you need to make any changes to an order once it has already been submitted and payment is complete, please contact our Customer Service team: firstname.lastname@example.org as soon as possible. Please note we cannot guarantee any changes.